Postal operations managers take responsibility for the efficient and safe delivery of parcels and letters for corporate customers or the general public.

What postal operations managers do

• lead managers at local offices and delivery centres
• monitor the overall effectiveness of the service and implement recommendations for improvement if necessary
• carry out market analyses and financial forecasts
• work with other postal management departments to set the strategic direction of the service for the future
• negotiate service-level agreements with major customers
• work with team members to set key targets
• negotiate with trade unions.

Key skills for postal operations managers

• excellent analytical and problem-solving skills
• a practical and efficient mind
• the ability to motivate and encourage other people
• commercial awareness and the ability to manage budgets
• good knowledge of IT
• strategic thinking relating to setting key business goals.

Training to be a postal operations manager

Graduates can join the two-year Royal Mail operations management training scheme, which combines courses and on-the-job experience. Trainees are given projects to develop their experience before taking on more substantial roles.

It’s also possible to climb the ranks from a non-graduate trainee position.

Salaries for postal operations managers

Current starting salaries are generally around £22,000 to £25,000.

Professional bodies

• Chartered Institute of Logistics and Transport
• Chartered Institute of Personnel and Development
• Chartered Management Institute

Related jobs

• Materials handler / freight forwarder
• Logistics / distribution manager
• Supply chain manager